Frequently asked questions
Answers to the questions travelers ask most about booking Korea travel with SMT Escape. Still unsure? Your partner agency is always happy to help.
Booking
How does booking a trip work?
Browse our curated South Korea packages, choose your dates and travellers, and send a booking request. Your request goes to a trusted partner agency, who reviews it, confirms your departure and guides you through payment. You can follow every step in your client portal.
Do I book directly with SMT Escape?
Your booking is arranged through a partner agency rather than directly. SMT Escape curates the packages and runs the platform; a trusted partner agency takes ownership of your individual trip and looks after you from confirmation through travel.
Can I choose which agency handles my booking?
Yes. When you book you can pick a specific partner agency, or ask us to match you with a trusted agency for your area. Either way, a real agent is assigned to your trip.
Payment
Amounts and schedules are set by your booking terms — your agency confirms them with you before anything is due.
When is my booking confirmed?
After your partner agency approves your request, a down payment confirms and secures your booking, and trip preparations begin. Until then, your request is held but not yet confirmed.
How do I pay?
Payments are made through the SMT platform and verified by your agency. Your agency will walk you through the payment steps and the schedule for the remaining balance.
How much is the down payment?
The exact down payment and balance schedule are set by your booking terms and your partner agency. Your agency will confirm the amounts before you pay.
Changes, refunds and documents
These depend on your specific booking terms. Your partner agency confirms the exact figures and dates for your trip.
Can I change or cancel my booking?
Changes and cancellations are handled by your partner agency according to your booking terms. Contact your agency as early as possible and they will let you know the options available for your trip.
What is your refund policy?
Refunds depend on the terms of your specific booking and the timing of your request. Your partner agency will explain what applies to your trip — please reach out to them directly.
Do you help with visas?
Your partner agency can advise on the travel documents you may need for South Korea and point you in the right direction. Visa requirements depend on your nationality and circumstances, so treat this as general guidance and confirm the current requirements with the relevant authorities.
Your account
Do I need an account to book?
You create a free client account to send a booking request and track your trip. It only takes a moment, and it is where you will follow your booking status, payments and documents.
Where do I track my trip?
Everything lives in your client portal — your booking status, payment schedule and travel documents, all in one place. Sign in any time to check on your trip.
